Privacy Policy

Effective Date: January 1, 2025

At Nutriairé by Aishah, your privacy is fundamental to the trust you place in us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our remote nutrition consultation services.

1. Information We Collect

When you book a consultation or interact with our platform, we may collect the following information you voluntarily provide:

• Name — to identify you and personalize your consultation experience.
• Email address — to confirm bookings, send reminders, and communicate about your sessions.
• Phone number — for appointment reminders and urgent communication related to your care.
• Health goals — the nutritional objectives and wellness concerns you share so your nutritionist can prepare a tailored session.
• Appointment details — preferred date, time, and any notes you include in the booking form.

We do not collect sensitive health records, medical diagnoses, or insurance information through our website booking form. Any detailed health information is discussed directly during your private video consultation.

2. How We Use Your Information

Your information is used solely for the purpose of delivering and improving our nutrition consultation services:

• Consultation preparation — your health goals and notes help your nutritionist come prepared to each session.
• Session delivery — to schedule, confirm, and conduct your video consultations.
• Communication — appointment confirmations, reminders, and relevant follow-up messages.
• Service improvement — anonymized, aggregate data may inform how we enhance the Nutriairé experience.

3. How We Store and Protect Your Data

We take data security seriously. Your information is:

• Encrypted in transit — all data sent between your browser and our servers is protected with industry-standard TLS encryption.
• Encrypted at rest — stored data is encrypted using AES-256 encryption.
• Access-controlled — only authorized personnel (your assigned nutritionist and essential administrative staff) can access your information, and only as needed to provide your service.
• Retained for a limited period — we retain your data only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Inactive accounts and associated data are periodically reviewed and securely deleted.

4. Data Sharing

Nutriairé will never sell, rent, or trade your personal information to third parties. We share your data only in the following limited circumstances:

• With your nutritionist — the professional delivering your consultation needs your booking details and health goals to prepare for your session.
• With service providers — trusted third parties that help us operate our platform (such as video conferencing and scheduling tools) may process data on our behalf, bound by strict confidentiality agreements and Business Associate Agreements where applicable.
• As required by law — if compelled by a valid legal process, such as a court order or regulatory requirement.

5. HIPAA Compliance

Nutriairé is committed to maintaining compliance with the Health Insurance Portability and Accountability Act (HIPAA) where applicable. For detailed information about your rights and our obligations under HIPAA, please review our HIPAA Notice.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data, subject to any legal retention obligations.
• Withdraw consent for data processing where consent is the legal basis.
• Receive a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details below.

7. Cookies

We use minimal session cookies to enable core website functionality, such as maintaining your booking form session. We do not use tracking cookies or third-party advertising cookies. For full details, see our Cookie Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will be updated accordingly. We encourage you to review this policy periodically.

9. Contact Us

If you have questions, concerns, or wish to exercise your data rights, please contact us:

• Email: privacy@nutriaire.com
• Subject line: "Privacy Inquiry — Nutriairé"

We will respond to all privacy-related inquiries within 30 days.